Why does my order say Cancelled?

If your order status is showing “Cancelled”, the most common reason is that you didn’t send the exact amount requested on the payment page with the countdown.

What we will need to do is collect some information from you to see how much you were short, have you send the difference, and manually verify your order.

Please open a new support ticket and provide the following information:

  • The transaction ID and a URL that we can click and see the full details.
  • Your order number
Updated on March 30, 2022
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