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FAQ

4

Why is there a MOQ (minimum order quantity) to order?
Do you offer BIOS updates?
Do you sell GPU’s?
Do cases support both Windows and Linux?

Octotank12

24

What power connections does the Octotank12 support?
How much noise does the Octotank12 produce?
Can you run three-phase power on the Octotank12?
Will the spare parts be able to purchase on the website?
Does the Octotank12 have a locking lid?
How much power does the Octotank12 use?
Are there anchor points on the units to attach it to a wall?
Is the unit made to be taken apart to service at home, and will replacement parts be available on the website?
Can the RGB lights be turned off?
Is the immersion fluid single-phase or dual-phase coolant?
Can you connect the Octotank12 to a pool for heating?
What is the maintenance needed with the Octotank12?
Does the immersion fluid need to be changed?
Do you need fan spoofers?
Is there an air filtration system for the radiator?
How hot will the unit get on the outside? Can you still touch the metal?
What modifications need to be made to the ASICS to get it to run?
Is the dielectric coolant able to be used on ASICS and GPUs?
What is the warranty?
What are the Octotank12 dimensions?
How much does an Octotank12 weigh?
Do you have plans for a dual or quad unit to hold more ASICS?
Is the immersion fluid included?
What ASICS can fit inside the Octotank12?

Products

6

Becoming a reseller
What products do you sell?
Do your cases support any GPU?
What’s included with each case?
Can you make custom rigs?
Authorized Resellers

Shipping

7

Can we use a shipping forwarder?
How long does shipping take?
Customs, import tax, and duties
Where do you ship from?
Where we ship to
How much is shipping?
What shipping options do we provide?

Warranty

3

Part replacement
Do we accept returns?
Do we offer a warranty?

Website

6

Where do I find my order status?
Country Not Supported
How do we place an order?
What payment methods do you accept?
Why does my order say Cancelled?
How can I see the status of my order?

X12 ULTRA

4

Quick Start Guide
Troubleshooting Guide
Download Latest BIOS
Dimensions & Weight

X8 ULTRA PLUS

3

X8+ Troubleshooting Guide
X8+ Quick Start Guide
Dimensions & Weight

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Do your cases support any GPU?

Do your cases support any GPU?

Yes, our products support any AMD or NVIDIA GPU. Please check the specific product description for what the maximum GPU physical size that will fit the mining rig. Our X12ULTRA supports all GPUs that are no more than 61mm thick and up to 350W per GPU power consumption.

Updated on March 20, 2022

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