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Products

6

Becoming a reseller
What products do you sell?
Do your cases support any GPU?
What’s included with each case?
Can you make custom rigs?
Authorized Resellers

Shipping

7

Can we use a shipping forwarder?
How long does shipping take?
Customs, import tax, and duties
Where do you ship from?
Where we ship to
How much is shipping?
What shipping options do we provide?

Warranty

3

Do we offer a warranty?
Do we accept returns?
Part replacement

FAQ

4

Do cases support both Windows and Linux?
Do you sell GPU’s?
Do you offer BIOS updates?
Why is there a MOQ (minimum order quantity) to order?

X12 ULTRA

4

Quick Start Guide
Troubleshooting Guide
Download Latest BIOS
Dimensions & Weight

X8 ULTRA PLUS

3

X8+ Troubleshooting Guide
X8+ Quick Start Guide
Dimensions & Weight

Website

6

How can I see the status of my order?
Why does my order say Cancelled?
What payment methods do you accept?
How do we place an order?
Country Not Supported
Where do I find my order status?

Octotank12

24

What ASICS can fit inside the Octotank12?
Is the immersion fluid included?
Do you have plans for a dual or quad unit to hold more ASICS?
How much does an Octotank12 weigh?
What are the Octotank12 dimensions?
What is the warranty?
Is the dielectric coolant able to be used on ASICS and GPUs?
What modifications need to be made to the ASICS to get it to run?
How hot will the unit get on the outside? Can you still touch the metal?
Is there an air filtration system for the radiator?
Do you need fan spoofers?
Does the immersion fluid need to be changed?
What is the maintenance needed with the Octotank12?
Can you connect the Octotank12 to a pool for heating?
Is the immersion fluid single-phase or dual-phase coolant?
Can the RGB lights be turned off?
Is the unit made to be taken apart to service at home, and will replacement parts be available on the website?
Are there anchor points on the units to attach it to a wall?
How much power does the Octotank12 use?
Does the Octotank12 have a locking lid?
Will the spare parts be able to purchase on the website?
Can you run three-phase power on the Octotank12?
How much noise does the Octotank12 produce?
What power connections does the Octotank12 support?

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Do we accept returns?
Part replacement

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