Call Us +852 5109 2067 · info@octominer.com
FAQ

What products do you sell?

We are specialized in selling mining hardware and computer parts. We mostly specialize in motherboards and PSU units, but we also carry other additional parts and accessories.

How do you ship your products?

We use DHL express shipping for most of our products.

Do you have a warranty on your products?

Yes, we offer 1 year international warranty. If anything breaks we will send you a new replacement unit. You just have to ship the defective part back to our US, European or China warranty collection point.

Does your motherboard support GTX 1080 or Vega 64 GPU's ?

Yes, it supports but you have to make sure the cards are 4.5cm or thinner. We recommend 4CM or less to keep them cool. Proper cooling or our 7 Delta fan case is also necessary. GTX 1080 and Vega are powerful cards and get hot without extra airflow cooling them.

How do you connect the server PSU to the motherboard?

Just plug 2x of the 6PIN connectors into the motherboard and the remaining of the 6PIN connectors directly to the GPU’s.

How do you power the Octominer B8PLUS motherboard?

The motherboard is powered by the 6 PIN power connectors. Usually you just need to connect 2x 6PIN to the motherboard and the rest of the power connectors directly to the GPU’s. But if you have cards like GTX 1050 that don’t have power plugs on the cards, then you need to plug in all the 5X 6pin connectors on the motherboard.

Does the motherboard work with both Linux and Windows ?

Yes, the motherboard works perfectly fine on all Linux based operating systems like ETHOS, SMOS, HIVE OS, PIMP OS and any other Linux based OS.

Also the motherboard works perfectly with Windows 10.

Do you accept returns ?

Yes, we have a 14 days returns policy, Buyer is responsible for paying all return shipping costs. Returns only allowed for defective products!

NOTICE:

We do not accept any returns or order cancellations for ASIC miners. The ASIC miner prices can change daily and are more volatile in general. We are not responsible if there is a sudden price change! We order them from our ASIC distribution partner and pay for them as soon as the order comes in through our web shop.  All sales are FINAL for ASIC miners!

Customs & Import Tax

All buyers are responsible to bare the cost of the customs and import tax

Pre-Sales Question?

If you have any questions regarding our products or services then please contact our live support through the “Live Chat” plugin on the bottom right corner of your browser.

You can also email or call us, but Live Support will provide the quickest and easiest way of getting answers.